Customer Reviews and Testimonials For Go Airports ltd

Testimonials 3.7/5 based on 105 reviews

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"The driver turned up an hour late, went to the wrong address and the reg wasn’t the one that was on the booking form. The car had a horrible smell meaning we had to have the windows open for half the journey. There was a beeping noise from the very beginning which he didn’t solve and covered with loud music which meant we couldn’t sleep. He then told us that he needed to charge his car before the drop off as he hadn’t charged enough, making us wait at a service station. We therefore got home over an hour and a half later than we booked. It also wasn’t advertised that this was an electric car. "

AZEEM BASHIR

" omar was a good and polite driver"

SILVIA CASSINELLI

"Wonderful drivers and services! "

JAN ELLIS

"He told us he was 7 minutes away when he was already over 20 minutes late and he was at least 20 minutes after that and we had to look for him a Even though we had made sure he had text and verbal instructions on the phone"

MATTHEW ROCHE

"A baby seat and 3 booster seats were ordered for 4 children. I was later told on the telephone that the booster seats were not available which I accepted. I highlighted on the telephone call that the baby seat was important as it was for a 1 year old only for the driver to arrive with no baby seat just a booster seat that is not appropriate for a young baby. The driver told us legally we could carry the baby but we wanted it for the baby‘s safety rather than for legal requirements. Without any other transfer available we drove with them to the airport with the mother and baby sharing a seatbelt."

MATTHEW ROCHE

RICHARD WILSON

"Al good "

LORMEKA MORLEY WILLIAMS

"Jay was great and very helpful!!!"

ANDRIANI LADA

"Very professional driver, excellent approach with early confirmation of the appointment with mobile message from before. Early arrival and very supportive at the arrival. Thank you"

RICARDO FERRO

"The driver wasn't inside the airport terminal, something that for me is not a big problem, however is always good when your driver comes to meet you. "

AMELIA RINSMA

"Excellent driver and excellent service. Roman was very knowledgeable, helpful and friendly. Would recommend. Five stars! "

MARG

"The driver was late more than 10mins which made us a little anxious. Other than that, everything was smooth. Thank you! "

MATTHEW NICOLL

"Very friendly and helpful driver"

MARCELLA NZEFILI

"He was punctual. "

MARK BUSHNELL

"I ordered and paid for a 8 seater taxi You arrived with a 6 seater. When I asked where is the correct taxi I was met with a shoulder shrug. Total sham. "

MARCELLA NZEFILI

"Good job by the driver."

FIONA REGAN

"There was concern from our passengers that the driver did not appear to be taking due care and attention whilst driving, particularly on the motorway. On several occasions he seemed to be more interested in making a phone call. He was driving fast on the motorway, under treacherous weather conditions, with lots of surface water and torrential rain, which really unnerved a lot of people in the car."

FIONA REGAN

JULIE JACKSON

"I tipped on person. He was great. "

MARK ENGLISH

"All good - both drivers communicated v well, were spot on in timing and super helpful."

PAUL ROGERS

"It was disappointing not to hear from the driver that he was running late. It was only ten or fifteen minutes but we didn’t know even that he was on his way until I called him. And that was not something I wanted to do at 3am!! Previous drivers have made contact the night before or half a hour before pick up time. But once he arrived it all went well. "

TOBIAS BAUM

"."

ANNA MALPIERI

"All ok - "

HIMANSHU NIRMAL

"Great Service "

LIERNI RODRIGUEZ AMANTEGI

"Perfect!!!"

TATYANA KHARMA

"excellent service"

TERESA ATKINS

"Journey to Gatwick booked and paid for an 8 seater got a seven seater so a child traveled illegally and unsafely to Gatwick , return journey great had an righter seater as requested "

TERESA ATKINS

"I booked and paid for 8 people the mini bus only held 7 child had to sit on an adults lap I felt this was illegal and unsafe please can our return journey carry 8 "

DAVID PERKINS

"Excellent driver."

DAN HARVEY

"Excellent service"

SARAH WHEATHLEY

"Great driver - would book again"

AZEEM BASHIR

"we had to contact taxicode to contact driver as no communication we where told our flight was monitored and the firm will be on time plane arrived earlier but driver wsa other 20 mins late from our booking time - flight landed at 10:40 driver came at 12:25am"

AZEEM BASHIR

PHIL BARNARD

"Brilliant service. Informed of arrival time and place by text. Seamless service and nice smooth driving. "

KIRTEE JHURRY

"It was a great experience. Thank you for all your help."

NICK ROBINSON

"."

MARA BARBER

"All good"

JUSTIN WEST

"My original booking for a 14 seat minibus, made on 19 July and at a cost of £128, was cancelled 2 days before trip on 2 August. I the booked a different supplier through Taxicode for 2 8 seater’s (now costing £184!). Only one of these turned up on time (the other was somewhere in Victoria) resulting in some people electing to walk and the rest fitted into the single minibus. Our driver then cancelled the second vehicle. All very disruptive as we were at a memorial event. I received no apology, nor any offer to refund for the vehicle that did not arrive. Very unhappy"

JUSTIN WEST

CARLO BOLDETTI

"Nice driver, he also made an act of kindness which has been noted. God will reward him"

KIM GRUBB

"The driver dropped us in a parking lot and we had to walk a long time to where the departure gates were dragging luggage. He didn’t drive safely. He should not be used for these types of trips. "

LARENZO RATTERAY

"Traffic delay was well communicated so the arrival time was just fine. The vehicle was very clean."

STEVEN WONG

"Very good and interactive service provided by the driver. Keep it up!"

LEANNE MITCHELL

"Very good service, lovely driver "

JULIET SIDAWAY

"Slight delay"

BECKY PARSONS

"The tardiness of the bus led to us arranging another taxi as the timing was of utmost importance. It was very disappointing. "

BECKY PARSONS

"The tardiness of the bus led to us arranging another taxi as the timing was of utmost importance. It was very disappointing. "

KATIE GASS

"Over 45 minutes late - called the number provided multiple times with no avail. We had 4 staff searching for the car as it wasn't in the right place. Eventually he showed up but no apology."

LISANDRA DE CASTRO BRAZ

"As I said in the email and phone calls, the driver never showed up. You contacted the company that was supposed to pick me up and they could not get in touch with the driver. They called me to let me know that they had not find a replacement. The pick up time was 10am, after all the phone calls (over 1h of several calls), we finally got a final answer around 10.40am. I then had to call 2 uberXL vehicles, I had ordered a 8 seat mini bus, to take us on the trip that was over 1h drive. This of course was a lot more expensive than what we had scheduled with you. In addition, since we were in a remote location, it took 30 min to find 2 uberXL, by the time we left for London we were more than 1h delayed."

LISANDRA DE CASTRO BRAZ

SAEED KARMUSTAJI

"Clean car and responsible driver"

SHAO WEI KAO

"How dare you guys ask for a review? What a joke, the taxi and the driver didn’t even show up, doesn’t pick up the phone and reply. What a spam company."

JESSIE SWINFIELD

"utterly abysmal!! I am extremely disgusted and will be requesting a refund. 1. I booked x2 minibuses for 14 people months ago for a hen party event I was running. 2. I booked the busses for 1:10pm from a London location. 3. I called the morning of the event (9:30am) to ensure that the booking was confirmed to which I was told it was. 4. I received a text message at 12:59pm asking me for the full address of the pick up location. I responded at 1:05pm with a picture of the address as well as written address. 5. at 1:09pm I received another text message asking if we had any luggage (When I booked I had said no luggage) and 'or only 7 pax?' (I had booked for x13 people AND confirmed that in the morning). 6. I replied at 1:09pm saying '13 people, no luggage' and got no reply. 7. at 1:23pm, I tried to call them and got no answer. 8. at 1:24pm I got a text message with a number plate and brand of car with an ETA of 3 minutes - already 13 minbutes late for pick up at this point. 9. 2 minutes later I got another car reg and brand. it was a Prius, definitely NOT a minibus. 10. at 1.28 I tried to call them with no answer. I followed up with a text message to say 'please pick up the phone, I need to talk to you'. 11. they ignored me and replied 'driver waiting outside' 12. I could see NO minibuses (it was a quiet corner road so impossible to miss any vehicles) so I text again asking them to 'call me'. no reply so I called them again at 1:30pm with no answer. 13. I finally was able to speak to them where I asked them what was going on and they eventually told me that there was a problem with the busses and so they had to send cars. the person on the phone then said to me 'please get in the cars quickly, they will not wait for you'. I said 'you were 30 minutes late to pick us up, you have sent the wrong cars and then haven't told the drivers who they are here to pick up, do not tell me to hurry up!' the taxi's were booked through Uber and Bolt and the drivers had not been told that they were bookings made for me so the drivers were rude to me when I asked if they were for us. I asked the drivers to call the person who booked and they then confirmed that the taxi's were for us. 14. they sent 3 cars (x2 4 person cars and x1 6 person car) the driver nor Taxicode told us that the 2nd car was a 6 person car and so 2 people were left at the end without any transport. 15. at 13:38pm, now 28 minutes later than booked, I text again to say 'I have 2 people left, I need 1 more car'. they responded saying they were sending me another car. 16. at 1:45pm I text saying: what is the ETA? and at 1:47pm they said 'The same XL is coming back to pick' 17. The XL came back to pick us up WITH the people it had already picked up 20 minutes before. They took those 4 passengers (including mother of the bride, sister of the bride, mother-in-law, sister-in-law) on a drive around London and then CAME BACK without dropping them off first! 18. Finally, I reviewed the cost of all the cars we had taken and what I had paid for the 2 minibuses. they made a profit of over GBP 50 through this. I am DISGUSTED with them and would actively discourage anyone to use them! "

CAROLINE BURRELLS

"I would like someone to call me back. There were no 8 seater mini buses at all! Cars that eventually turned up, starting at 12.10pm, were 6 seaters. Third car turned up at 12.25pm with one more still to arrive. After calling your office, the man who answered said he would call the driver and find out what was happening and then call me back. He never called me back and when I tried to call him twice, after the initial ringing of the phone, he cut me off both times. I called the booking office and the woman I spoke to said my original booking had been cancelled. She did not now why, but they had been asked to quickly try and get some cars together and pick us up as soon as possible. There were no mini buses, only 6 seater cars, of which only 3 arrived. By this time we were late to our destination, so we then had to flag down 2 x black cabs as there was 7 people still waiting for a transfer. This was an awful experience. We had clients and important visitors attending and it made us look unorganised and unprofessional. I would like someone to call me back and I expect a refund after this dreadful service. "

EMMA LAWRENCE

"Driver was great and got the girls to Prom on time. Only downside was being charged £10 to change the arrival time by 10 minutes with 24 hours notice!!"

CANDELA FARRONI

"Polite and cautious driver, clean car"

DAMIAN MUNGUIA

"Great service "

ROY COLE

"The ride was fine. We couldn't find the driver (we had never been there prior) He was unable to help us to any real extent. Then on arrival to the hotel he asked for a 15 pound late charge. Fine we were late. Funny though he could only take cash. No cards. Kind of felt like a shakedown honestly. So no I wouldn't like to leave a tip and I won't use this service again if I am in London. "

ROY COLE

NIGEL KHAKOO

"Issue booking the trip. Not the car I ordered. "

CAROLINE PARTINGTON

"Mum travelling alone with 3 young kids and baggage! Was on time, text me to say he had arrived. Kind, helpful with bags. Felt safe and looked after. Was helpful with the kids. Stunningly maintained car. Safe ride. Accommodated toilet stops without a fuss. Helped with bags in arrival. Couldn’t have asked for more. Thank you "

MEL SOUTH

"Driver was amazing. He kept us informed of where he was & helped us find a safe pick up point. He was friendly & on time. Would definitely recommend & use again "

GARRY MORTIMER-COOK

"We asked for an earlier pick up as the Pink concert ended half hour early and we got a Ford Galaxy rather than the Erc Mito we had paid for. The driver was good as traffic awful. Quite a challenge to find the taxi. Could have done with instructions prior to leaving the stadium as to where to head to. Already tipped diver at the point of drop off."

KIANA PARSNO

"Great"

RUTH GRAINGER

"All good"

SAM WHITNELL

"Absolutely shocking. Driver never turned up and would like a refund. Please contact +44 7912 979946 to verify that the cab didn’t arrive, after we had to chase. They also agreed to a refund in a text message. "

SAM WHITNELL

CHARLENE LU

"good"

KYLEE GEER

"Very patient driver; answered all of our questions."

CLARENCE KAY ASPAREN

"I have booked several cab services from this app and all have delivered stellar service. I am keeping this app in my phone as my new go to cab/service"

SASHA WILLIAMS

"Lovely driver! Lovely journey!"

PAIGE SAMUEL

"Driver was excellent and patient, very understanding and communicative."

TAMSYN REED

"Driver was friendly."

JOHN SULLIVAN

"Not the drivers fault for being late. Phone number not showing as it was from canada. Could not make contact at first."

RICHARD GORDON

"Driver was on time and friendly. Great service and I would happily recommend and use again. "

RICHARD GORDON

"Excellent service. Easy to book and confirmations were clear. Driver was friendly and on time. Would definitely use this service again."

KLARA MACHACKOVA

"Excellent! "

BENJAMIN TYREE

"thank you!"

EUGENE DE GIORGIO

"Wonderful, personable, professional very courteous. Excellent excellent job."

GERRIT VAN DYKE

"Said traffic was bad."

ALLISON LEPOROWSKI

"The driver was over an hour late which was frustrating since we were ready at the exact time we booked it. "

ALLISON LEPOROWSKI

"The driver was over an hour late which was frustrating since we were ready at the exact time we booked it. "

LACHLAN PEDEN

"Had booked vehicle in advance expecting timely arrival for a departure. Driver got in contact 10 mins after scheduled time to advise they would be 15-20 minutes late. Had to cancel and book a more reliable service."

IRIS SIMHONY

"Very nice drivet"

JAMES MADDISON

"Fantastic "

TOM KENDALL

"Traffic congestion caused a delay in arrival, but we were notified in advance and it wasn’t a problem. In response to the prompt below, no I don’t want to leave a tip online. I tipped the driver with cash."

STEPHEN CRAIG

"No driver. Had to call 5x Spoke to driver and he was on his way after I was waiting and calling for over 15 min. I found alternative transport as the inky expectation for your service was a driver there on hand. "

JILL ELDRIDGE

"Great service and all 8 of us will use again and pass on details to our friends. Central London pickup to pudding lane and return. On time and courteous drivers each time"

JON AKEHURST

"Driver never turned up, rang the number provided and got told they would ring me back within 5 minutes. Didn’t get a call back for 20 minutes so I rang again to be told it was my fault they hadn’t turned up as I’d not provided my flight number despite sending it the day before and getting a response acknowledging my email with the flight number. The taxi never turned up so I had to get an Uber. I was late for my meetings and totally dismayed by the shocking level of service. There was no apology and literally no concern for me as the customer."

THIERRY FAHRNI

"Perfect!"

RUUD EKKELBOOM

"all good"

SALLY HOUSER

"Driver was very professional. Great service."

AKUA ADDO

"The driver was good. The ride was smooth and comfortable "

PAUL FELTON

"All went very smoothly. (Tip already given)"

JACQUELINE DIETRICH

"Fantastic. Nice driver. On time. Perfect."

LOUISE NORWOOD

"Wasn’t on time but kept us updated"

DAWN GLASS

"very good"

CAROL CLARKE

"The driver was on time and very couteous. It will just have been nice if he had a sign with a name, so that we could find him. "

KATIE HOGGARTH

"Great service and jolly driver!"

DANIEL OATES

"We paid over £500 for a Mercedes vito van and we even had confirmation of the vehicle. The driver turned up in a Vauxhall vivaro. We asked for the heating to be turned on and the driver said that the heating doesn’t work. We didn’t feel safe in the van so we asked the driver to take us to the train station. Then we had to pay an EXTRA £40 EACH for the van that we paid over £500 for and then van that we had confirmation we were getting to come and take us home! Absolutely disgusting and we definately will NOT be using you again and our friends who travelled with us won’t be either. Absolutely appalling service."

DANIEL OATES

TUSCANY ATTARD

"We didn’t use the service but we’re still charged full price. We had three days of flight delays and cancellations. At every stage. I called to update the driver to ensure that he was not inconvenienced. This was purely done out of courtesy. Finally, our flight was completely cancelled, and although it was not within our control, I was still charged the full amount, despite giving many hours of notice. Not happy, will not be using service again. "

CLAIRE PLEDGER

"The driver was friendly and punctual, however we booked for 8 people and his 2nd seatbelt in the front of his vehicle didn't work. He proceeded to tell me this was booked for 7people and needed to put his vehicle into mercedes to be fixed. I didn't feel very safe travelling without a seatbelt, but had no other option. Not very impressed."

AZEEM BASHIR

" omar was a good and polite driver"

SILVIA CASSINELLI

"Wonderful drivers and services! "

JAN ELLIS

MATTHEW ROCHE

RICHARD WILSON

"Al good "

LORMEKA MORLEY WILLIAMS

"Jay was great and very helpful!!!"

ANDRIANI LADA

"Very professional driver, excellent approach with early confirmation of the appointment with mobile message from before. Early arrival and very supportive at the arrival. Thank you"

RICARDO FERRO

"The driver wasn't inside the airport terminal, something that for me is not a big problem, however is always good when your driver comes to meet you. "

AMELIA RINSMA

"Excellent driver and excellent service. Roman was very knowledgeable, helpful and friendly. Would recommend. Five stars! "

MARG

"The driver was late more than 10mins which made us a little anxious. Other than that, everything was smooth. Thank you! "

MATTHEW NICOLL

"Very friendly and helpful driver"

MARCELLA NZEFILI

"He was punctual. "

MARK BUSHNELL

"I ordered and paid for a 8 seater taxi You arrived with a 6 seater. When I asked where is the correct taxi I was met with a shoulder shrug. Total sham. "

MARCELLA NZEFILI

"Good job by the driver."

FIONA REGAN

JULIE JACKSON

"I tipped on person. He was great. "

MARK ENGLISH

"All good - both drivers communicated v well, were spot on in timing and super helpful."

PAUL ROGERS

TOBIAS BAUM

"."

ANNA MALPIERI

"All ok - "

HIMANSHU NIRMAL

"Great Service "

LIERNI RODRIGUEZ AMANTEGI

"Perfect!!!"

TATYANA KHARMA

"excellent service"

TERESA ATKINS

"Journey to Gatwick booked and paid for an 8 seater got a seven seater so a child traveled illegally and unsafely to Gatwick , return journey great had an righter seater as requested "

TERESA ATKINS

"I booked and paid for 8 people the mini bus only held 7 child had to sit on an adults lap I felt this was illegal and unsafe please can our return journey carry 8 "

DAVID PERKINS

"Excellent driver."

DAN HARVEY

"Excellent service"

SARAH WHEATHLEY

"Great driver - would book again"

AZEEM BASHIR

PHIL BARNARD

"Brilliant service. Informed of arrival time and place by text. Seamless service and nice smooth driving. "

KIRTEE JHURRY

"It was a great experience. Thank you for all your help."

NICK ROBINSON

"."

MARA BARBER

"All good"

JUSTIN WEST

CARLO BOLDETTI

"Nice driver, he also made an act of kindness which has been noted. God will reward him"

KIM GRUBB

"The driver dropped us in a parking lot and we had to walk a long time to where the departure gates were dragging luggage. He didn’t drive safely. He should not be used for these types of trips. "

LARENZO RATTERAY

"Traffic delay was well communicated so the arrival time was just fine. The vehicle was very clean."

STEVEN WONG

"Very good and interactive service provided by the driver. Keep it up!"

LEANNE MITCHELL

"Very good service, lovely driver "

JULIET SIDAWAY

"Slight delay"

BECKY PARSONS

"The tardiness of the bus led to us arranging another taxi as the timing was of utmost importance. It was very disappointing. "

BECKY PARSONS

"The tardiness of the bus led to us arranging another taxi as the timing was of utmost importance. It was very disappointing. "

KATIE GASS

"Over 45 minutes late - called the number provided multiple times with no avail. We had 4 staff searching for the car as it wasn't in the right place. Eventually he showed up but no apology."

LISANDRA DE CASTRO BRAZ

SAEED KARMUSTAJI

"Clean car and responsible driver"

SHAO WEI KAO

"How dare you guys ask for a review? What a joke, the taxi and the driver didn’t even show up, doesn’t pick up the phone and reply. What a spam company."

JESSIE SWINFIELD

CAROLINE BURRELLS

EMMA LAWRENCE

"Driver was great and got the girls to Prom on time. Only downside was being charged £10 to change the arrival time by 10 minutes with 24 hours notice!!"

CANDELA FARRONI

"Polite and cautious driver, clean car"

DAMIAN MUNGUIA

"Great service "

ROY COLE

NIGEL KHAKOO

"Issue booking the trip. Not the car I ordered. "

CAROLINE PARTINGTON

MEL SOUTH

"Driver was amazing. He kept us informed of where he was & helped us find a safe pick up point. He was friendly & on time. Would definitely recommend & use again "

GARRY MORTIMER-COOK

KIANA PARSNO

"Great"

RUTH GRAINGER

"All good"

SAM WHITNELL

CHARLENE LU

"good"

KYLEE GEER

"Very patient driver; answered all of our questions."

CLARENCE KAY ASPAREN

"I have booked several cab services from this app and all have delivered stellar service. I am keeping this app in my phone as my new go to cab/service"

SASHA WILLIAMS

"Lovely driver! Lovely journey!"

PAIGE SAMUEL

"Driver was excellent and patient, very understanding and communicative."

TAMSYN REED

"Driver was friendly."

JOHN SULLIVAN

"Not the drivers fault for being late. Phone number not showing as it was from canada. Could not make contact at first."

RICHARD GORDON

"Driver was on time and friendly. Great service and I would happily recommend and use again. "

RICHARD GORDON

"Excellent service. Easy to book and confirmations were clear. Driver was friendly and on time. Would definitely use this service again."

KLARA MACHACKOVA

"Excellent! "

BENJAMIN TYREE

"thank you!"

EUGENE DE GIORGIO

"Wonderful, personable, professional very courteous. Excellent excellent job."

GERRIT VAN DYKE

"Said traffic was bad."

ALLISON LEPOROWSKI

"The driver was over an hour late which was frustrating since we were ready at the exact time we booked it. "

ALLISON LEPOROWSKI

"The driver was over an hour late which was frustrating since we were ready at the exact time we booked it. "

LACHLAN PEDEN

IRIS SIMHONY

"Very nice drivet"

JAMES MADDISON

"Fantastic "

TOM KENDALL

STEPHEN CRAIG

JILL ELDRIDGE

"Great service and all 8 of us will use again and pass on details to our friends. Central London pickup to pudding lane and return. On time and courteous drivers each time"

JON AKEHURST

THIERRY FAHRNI

"Perfect!"

RUUD EKKELBOOM

"all good"

SALLY HOUSER

"Driver was very professional. Great service."

AKUA ADDO

"The driver was good. The ride was smooth and comfortable "

PAUL FELTON

"All went very smoothly. (Tip already given)"

JACQUELINE DIETRICH

"Fantastic. Nice driver. On time. Perfect."

LOUISE NORWOOD

"Wasn’t on time but kept us updated"

DAWN GLASS

"very good"

CAROL CLARKE

"The driver was on time and very couteous. It will just have been nice if he had a sign with a name, so that we could find him. "

KATIE HOGGARTH

"Great service and jolly driver!"

DANIEL OATES

TUSCANY ATTARD

CLAIRE PLEDGER

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What our customers say

Testimonials 3.7/5 based on 105 reviews